WFA Terms & Conditions

WFA Terms & Conditions

These Terms and Conditions govern your use of our services and website. By visiting the WFA website you accept, and agree to, the content of these Terms and Conditions. We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland.

The website: www.worldflairassociation.com is owned and operated by WFA Ltd.

We are registered in the United Kingdom under company number 06851937

Our registered offices are located at:
3 Bullace Lane,
Dartford,
Kent,
DA1 3BB, UK.

Our primary trading address is:
Unit 19 Westbury Close,
Townsend Industrial Estate,
Dunstable,
Bedfordshire,
LU5 5BL, UK.

Our VAT number is 979 8341 50

About us (opens a new page)

We do not hide our contact details in an obscure place and try to make it as easy as we can for members & visitors to get in touch for any reason should they need to do so.

We would ask that you read the information we have provided in the relevant sections below before you get in touch as we have tried to provide answers to many common questions. If however you cannot find the answer or information you are looking for please submit a support ticket using the form/s provided so that the correct team members are able to assist you with your request. You can also track the status of your tickets here.

Should all else fail you can always contact us directly by email: [email protected] or by phone: +44 (0)2033 897 103

SHOPPING

Membership of the website: www.worldflairassociation.com is not required in order to complete a purchase from the online store.

Any personal data that you provide as part of order completion will be used to provide the information, goods and services offered through our website to you, for billing and order fulfilment – for further details please refer to our privacy policy.

By placing an order via our website (www.worldflairassociation.com), you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see the Shipping & Delivery section for further information.

If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be WFA (World Flair Association) but in some cases be a third party. Where a contract is made with a third party WFA is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the paypal account, credit or debit card, or bank account used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of international products and services may fluctuate. All prices advertised are subject to such changes.

Published product details, specifications and suitability information is the best available at the time. The WFA shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any product or course. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item. Please see our Cancellations & Returns section for details.

All International orders will be dispatched via TNT or an alternative logistics partner based on best delivery time for all orders up to 3kg and best price for all orders over 3kg. All orders completed before 10am (UK Time) will be processed and dispatched on the same day. Orders completed after 10am may not be dispatched until the following working day. Delivery times will vary depending on the final destination you have requested but we aim to meet the guides below. If you require a special or guaranteed delivery date, please Contact Us directly before placing your order.

  • UK: Before close of business on the next or earliest possible business day (post dispatch).
  • Euro-Express (Air freight): typically before close of business on the next or earliest possible business day (post dispatch).
  • Euro Economy (Ground freight): typically within 5 working days (up to 20kgs, post dispatch).

Dispatch time may vary according to availability and any guarantees or representations made as to delivery times are limited and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

*If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland delivery times may be extended, depending on where exactly you live.

Deliveries cannot be made to PO Box addresses. We strongly advises against deliveries to be made to hotels or third party couriers. Any orders made, to be sent to a hotel or a third party courier, are entirely at the risk of the client. Therefore, we regret to inform, that we cannot accept any liability for orders that fail to arrive to the hotels or third party courier, or are damaged on receipt. We will, however, do what we can to help in cases like these.

We do our best to ensure availability of all advertised products and endeavor to dispatch all items within 24hours. If there is a delay we will inform you of this via email and the product will be dispatched as soon as it is available. If you have ordered multiple items they may arrive separately.

The WFA has no liability to you for any delay in the delivery of products ordered. We will do our best to get all orders sent out as quickly as possible. You have the right to cancel delayed orders at any time, just Contact Us with your order number.

Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.

The WFA provides secure payment via PayPal. You can pay with PayPal without entering your debit or credit card details.

1. On completion of your order you will be redirected to PayPal where you need to login to PayPal and choose the funding source you wish to use for your order.

2. Can I use PayPal without opening a PayPal account?

You can now pay with PayPal without the need to open an account in the UK only. This means PayPal will not hold onto your details after purchase. PayPal limit the number of account free transactions to 10. For all transactions outside the UK you will need to create a PayPal account.

3. PayPal errors

Unfortunately sometimes there are problems creating or processing PayPal Orders. Here are some of the errors you might receive while creating your order:

  • If you are redirected to an error page or do not receive an online confirmation email from us then it is likely that an error prevented the creation of the order on our site. If you are not sure please log into our site where you can see the status of your order under shopping history in your account settings. If the order does not appear there within 5 minutes then it was not successfully created. If you receive an email from PayPal stating that you have paid for your order but do not receive an email from WFA, please log into your account and check that the order was successfully created there. If it was not please Contact Us quoting your name, WFA account email address, PayPal account email address, the items that you ordered and any vouchers that you used. We will then be able to recreate the order and find your PayPal payment to link it to.
  • If using Switch/Maestro with PayPal: While you are placing your order when you are redirected to PayPal they put you in a loop asking for your card details which are already registered with them and you have used with PayPal before. Even if you reenter the details it brings up another error message. PayPal have suggested entering the details of a different card. If you need further help with this problem please contact PayPal.
  • ‘The buyer is restricted’ – PayPal have placed restrictions on your account and we are unable to proceed with your order. Please contact PayPal to resolve this issue with them.
  • ‘The buyer cannot pay, transaction rejected’ – PayPal believes you are unable to pay for your order. Please contact PayPal and then let us know when the issue is resolved and we can retry to process your order.
  • ‘The funding source is missing’ – The funding source you chose to use to pay for your order is no longer connected to your PayPal account or your order. Please contact PayPal to resolve the issue .
  • ‘Transaction refused due to risk model of the buyer’ – PayPal have run a risk model against your account for security reasons and believe your account may be high risk and will not allow us to proceed with your order. Please contact PayPal to resolve this issue.

You have the right to cancel the purchase of a good without having to give a reason at any time within the “cooling off period” of 7 (seven) working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have canceled the contract.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 30 (thirty) days of your cancellation.

You will not have any right to cancel a purchase for the supply of any of the following goods:

  • For goods / services the price of which is dependent on fluctuations in the financial market which cannot be controlled by the retailer.
  • For the supply of goods made to your specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.

Returned goods should be unused, in a salable condition and in their original packaging with all labels still attached. Please ensure you do not affix labels or tape to the product packaging, only the external shipping packaging. The WFA is entitled to refuse the return or deduct from a refund any diminution of value as a result of the product not being in the above condition.
A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.
We are only able to exchange like for like products. If you require a different item you will need to opt for a refund and place a new order.
We will refund you to your original payment method.
We make no charge for returns, there is no restocking fee.
Customized items cannot be returned.*
WFA gift vouchers, memberships and events tickets are not refundable.
Please do not send your purchase back to the manufacturer unless you have been advised to.
*Faulty customized goods (or goods that have been altered in any way) may need to be returned for inspection as customization could void your manufacturers warranty. This does not affect your statutory rights.

We encourage you to leave reviews, comments and product questions on our website. We regularly monitor this content and we reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on the WFA website.

If you are not using one of the provided support forms please ensure all notices are sent to: [email protected]. We may give notice to you at either the email or postal address you provide to us when making a purchase (notice will be deemed received and properly served 24 hours after an email is sent or three days after the date of posting of any letter). In providing the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an email that the email was sent to the specified email address registered on your profile or provided during check-out.

MEMBERSHIP

Membership to the WFA is not compulsory. Individuals are free to join or leave the site at any time. If you have chosen to join the WFA then you have agreed to our site terms as part of your membership. Membership of the WFA allows you to connect and communicate with other members, find and attend courses, competitions, events and grading days. To build a professional profile and network. To be included in the WFA bartenders register, Grand Slam and World Series Leader-boards.

Personal profiles are a new feature of our site which was released in November 2016. Personal profiles on the WFA website allow members to build an engaging and professional presence where their grading and competition results can be recorded and shared. Your activity on the website is published to an activity timeline that can be viewed by visiting the activity link in your profile.

Members are able to connect with each other and send private or public messages across the site. Connections are displayed on your profile page. Public messages will be displayed in your activity feed, private massages are only visible to the sender and recipient/s.

Members are able to comment on blog posts, publish status updates and review products or services they have purchased on the site. This type of content may be visible to all who visit the site and within activity streams. Members should be aware that all public activity such as this is monitored and can be reported for inappropriate content which may result in your membership being blocked or restricted. We ask that all members conduct themselves in a professional manner when interacting with others and publishing content to the site.

We only ask members to share their name and nationality as a compulsory requirement as this information is used to populate competition leader-boards and grading pages that form part of the core offering of WFA Membership. Members retain full control over the visibility of all other sections of their profile which can be accessed via account settings.

Members are able to control which notifications will fire a corresponding email through their account settings.

The WFA Grading system is the most widely adopted and recognised qualification for professional bartenders with over 100 schools around the world registered to provide courses and conduct grading assesments in line with the WFA syllabus. As members complete / earn a grade their progress will be recorded on their profile. Learn more about WFA Grades here:

Grading Days listed on this site are provided by recognised third party providers who are required to provide up to date contact information that is published on the related event page. Please contact the grading provider directly in the first instance if you have any questions regarding a grading day, an exam or your results. If you would like to make a complaint about a provider please send us an email with full details here: [email protected]

Competitions, Courses and events listed on this site are provided by recognised third parties who are required to provide up to date contact information that is published on the event page. Please contact event organisers directly in the first instance if you have any questions regarding an event they have published. If you would like to make a complaint about an organiser or you have not received a response from an organiser listing an event on our site, please send us an email with full details here: [email protected]

PRIVACY POLICY

We use technologies like cookies (small files stored on your browser), web beacons, or unique device identifiers to identify your computer or device so we can deliver a better experience. Our systems also log information like your browser, operating system and IP address.

  • We do not store credit card details nor do we share customer details with any 3rd parties.
  • This website is owned by WFA Ltd and the data controller is Bjorn Hughes.
  • We are registered with the Information Commissioners Office and our registration number is: ZA218478

COOKIES
A cookie is a small text file that we store on your device. Our website uses cookies to distinguish you from other users of our website. Cookies also provide us with information about how this website is used so we can keep it up to date, relevant and error-free.

TYPES OF COOKIE

  • Strictly necessary cookies – These are cookies that are essential to the operation of our website.
  • Analytical/performance cookie – These cookies allow us to recognise and count the number of visitors to our website.
  • Functionality cookies – These cookies are used to recognise you when you return to our website.
  • Targeting Cookies – These cookies record your visit to our website, the pages you have visited and the links you have followed.

We may monitor traffic to our site and collect the following information:

  • The IP address of your computer.
  • The referring website from which you have got to our website from.

The reasons for this are:

  • To make ongoing improvements to our website based on this data.
  • To see our most popular sources of business.

We also may collect personally identifiable information that you provide to us, such as your name, address, phone number or email address. With your permission, we may also access other personal information on your device, such as your phone book, calendar or messages, in order to provide services to you. If authorized by you, we may also access profile and other information from services like Facebook.

Our systems may associate this personal information with your activities in the course of providing service to you (such as pages you view or things you click on or search for).

We do not knowingly contact or collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly obtain parental consent or remove the information.

To customize our service for you, we and our partners may collect, use, and share precise location data, including the real-time geographic location of your computer or device. This location data is collected anonymously in a form that does not personally identify you and is used only to provide and improve our service. We may obtain your consent on your first use of the service.

Analytics companies may access anonymous data (such as your IP address or device ID) to help us understand how our services are used. They use this data solely on our behalf. They do not share it except in aggregate form; no data is shared to any individual user/s.

We take reasonable steps to secure your personally identifiable information against unauthorized access or disclosure. We encrypt transmission of data on pages where you provide payment information. However, no security or encryption method can be guaranteed to protect information from hackers or human error.
Information we collect may be stored or processed on computers located in any country where we do business.

To operate the service, we also may make identifiable and anonymous information available to third parties in these limited circumstances: (1) with your express consent, (2) when we have a good faith belief it is required by law, (3) when we have a good faith belief it is necessary to protect our rights or property, or (4) to any successor or purchaser in a merger, acquisition, liquidation, dissolution or sale of assets. Your consent will not be required for disclosure in these cases, but we will attempt to notify you, to the extent permitted by law to do so.

This privacy policy was last updated on 05.01.2017

Our privacy policy may change from time to time. If we make any material changes to our policies, we will place a prominent notice on our website or application. If the change materially affects registered users, we will send a notice to you by email, push notification or text.

You can sign into your account to see any personally identifiable information we have stored, such as your name, email, address or phone number. You can also contact us by email to request to see this information.

  • We do not store credit card details nor do we share customer details with any 3rd parties.
  • We do not share personally identifiable information (such as name, address, email or phone) with other companies.
  • We do not allow advertising companies to collect data through our service for ad targeting.

If you have any questions or concerns about our privacy policies, please contact us: [email protected]

We may disclose your personal data:

  • In cases where we are required by law to pass on information or if we believe action is necessary for fraud, cyber crime or to protect the website, rights, personal safety of person/s.
  • We may also disclose aggregate statistics about visitors to our website (customers and sales) in order to describe our services to prospective partners (advertisers, sponsors) and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifiable information.
  • To other companies within our group.
  • If we sell our business.
  • To agents and service providers.

If you are concerned about your data, you have the right, subject to the payment of a small fee to request access to personal data which may hold or process about you.

HELP & SUPPORT

We are constantly working to improve the products and services that we offer our members and visitors. As such our website is constantly growing and evolving as more members join and discover the wonderful world of bar-tending and we work to provide the best and most relevant content. During periodic site updates and at peak traffic times you may encounter performance issues on the site or discover some pages go offline or missing. If you run into any problems accessing the site, updating your information, making a purchase, receiving or returning goods or you notice something you think we have missed please let us know using the following feedback form so we may continue to improve our services for all those who use it. We will do our best to assist and support you to solve any problems or issues you may find.
Cheers The WFA.

We do not hide our contact details in an obscure place and try to make it as easy as we can for members & visitors to get in touch for any reason should they need to do so.

We would ask that you read the information we have provided in the relevant sections below before you get in touch as we have tried to provide answers to many common questions. If however you cannot find the answer or information you are looking for please submit a support ticket using the form/s provided so that the correct team members are able to assist you with your request. You can also track the status of your tickets here.

Should all else fail you can always contact us directly by email: [email protected] or by phone: +44 (0)2033 897 103